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Warranty Table of Contents
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Software Duplication Services Pty Ltd (ABN 47 060 250 179) (“SDS”) provides the following warranty in relation to its goods (“Product”). The benefits of this warranty are in addition to any rights and remedies imposed by Australian State & Federal legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.
SDS warrants that, subject to the exclusions and limitations below, the Product will be free from defects in materials and workmanship for the period specified on the product packaging and/or the website from date of purchase.
If a defect appears in the Product before the end of the warranty period and SDS finds the Product to be defective in materials and workmanship, SDS will at its own discretion repair or replace the Product free of charge.
If goods presented for repair are capable of retaining user-generated data, repair of these goods may result in loss of the data.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. This warranty is valid for the original purchase only and is not transferrable to a subsequent customer if the Product is sold by the original customer during the warranty period.
The term of your warranty period shall commence from the purchase date appearing on your purchase receipt from an authorised distributor, reseller or retailer and extends only for the time set forth in the Product documentation. This information can be obtained from the packaging and/or the SDS website.
No product may be returned to SDS without first contacting us for a RMA (Returned Merchandise Authorisation) number. If it is determined that a Product may be defective, you will be given an authorisation number and instructions for Product return. An unauthorised return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorised returns are to be shipped prepaid and insured to our Head Office in qualified packaging.
SDS will not accept goods for repair unless we have provided the consumer with a Notice to Customer Relating to Repair of Goods that complies with regulations. As the notice relates to the repair of Goods that store user-generated data, the repairer’s Notice states that the repair of Goods may result in loss of data. Since it is also our practice to supply refurbished Goods as an alternative to repairing a consumer’s defective Goods, our notice specifies that the Goods presented for repair may be replaced by refurbished Goods of the same type rather than being repaired. The Repairer’s Notice will be issued at the same time that we issue an RMA number. This statement is also available on the Verbatim Australia website.
The warranty will not apply where:
The warranty does not extend to:
Verbatim makes no express warranties or representations other than set out in this warranty. The replacement of the Product or part of the Product is the absolute limit of Verbatim’s liability under this express warranty.
Goods or Product presented for repair may be replaced with refurbished goods or Product of the same type rather than being repaired. Refurbished parts may be used to repair the goods or Product.
If the goods or Product presented for repair are capable of retaining user-generated data, repair of the goods or Product may result in a loss of data.
“User-Generated data” includes but is not limited to:
Software Duplication Services Pty Ltd
PO Box 203 Pascoe Vale Sth, Victoria 3044
Tel: +61 0 408 586 405
Tel: +61 3 383 1655