HomeTerms and Conditions

Terms and Conditions

Software Duplication Services Pty Ltd

Terms & Conditions

Customer Acknowledgement

The Customer acknowledges agreement with these Terms and Conditions of Sale by the placement of an order to purchase products from Software Duplication Services Pty Ltd trading as (The Computers Supplies Shop, Software Duplication Services Pty Ltd).

The Computers Supplies Shop is a trading name of Software Duplication Services Pty Ltd. This contract of sale is between the entity named on the invoice (the "Customer") and The Computers Supplies Shop ("Software Duplication Services Pty Ltd " "We" or "Us").

All goods are supplied on these terms and conditions only and no person in the employment or otherwise as agent for Software Duplication Services Pty Ltd has any authority to supply goods on any other terms and conditions or to vary these terms and conditions in any way whatsoever. Previous dealings shall not vary or negate these terms and conditions in any respect.

Return or Exchange of Goods

The Customer has specific legal rights under the Australian Consumer Law in respect of goods and services purchased from Software Duplication Services Pty Ltd ("Consumer Guarantees"). More information in relation to the Consumer Guarantees may be found at http://www.accc.gov .

In the event that any products or services purchased from Us do not meet the Consumer Guarantees, Software Duplication Services Pty Ltd will gladly meet its obligations to provide a refund, repair or replacement at its own expense as required by the Australian Consumer Law.

Software Duplication Services Pty Ltd may in its absolute discretion choose to refund, credit, replace or repair goods returned within a reasonable time (generally 7 days) for any reason other than breach of the Consumer Guarantees, provided the goods are in original condition, current version and not a special order, hardware, peripheral or clearance item. In these circumstances, we may make our best effort to arrange exchange with the manufacturer or accept the goods back for resale. In this case, if the return is authorised by Software Duplication Services Pty Ltd, a restocking fee of up to 25% may apply.

Please note that except in the case where a Consumer Guarantee is breached, where the plastic seal or shrink wrap of a software package is broken, the return or exchange cannot be accepted due to copyright and licensing restrictions. In this case we will help the Customer obtain a working copy.Also "special order" goods are goods that are not in stock at the time of an order and therefore especially ordered to meet a client order.

Exchange of computer hardware and peripherals is sometimes not possible due to third party constraints on Software Duplication Services Pty Ltd. In the event of a breach of the Consumer Guarantees, Software Duplication Services Pty Ltd will however gladly provide a refund.

Unless there is a breach of the Consumer Guarantees, the right to refuse the return or exchange of products is at the discretion of Software Duplication Services Pty Ltd and a restocking fee of up to 25% may apply to returned goods

Warranty Information

In addition to the Consumer Guarantees, all products sold by Software Duplication Services Pty Ltd are covered by the manufacturers' warranty that accompanies the product. Software Duplication Services Pty Ltd makes no additional or independent warranty in addition to the Consumer Guarantees or those offered by the manufacturer of a product.

Delivery of Goods

We place great importance on the fast and reliable delivery of Customers orders, however please note that delivery times are estimates only and Software Duplication Services Pty Ltd shall not be liable for delays.

If the Customer fails or refuses to take delivery of the goods, then in addition to all other rights and remedies of Software Duplication Services Pty Ltd, the Customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by Software Duplication Services Pty Ltd as a result thereof and Software Duplication Services Pty Ltd, at its discretion may charge a restocking fee of up to 25% of the purchase price.

The goods shall be at the Customers risk at the point of delivery. The Customer, upon taking delivery of the goods, shall immediately examine the goods and give written notice to Software Duplication Services Pty Ltd of any defect within five (5) days of such date, failing which the goods shall be deemed to have been delivered in good order and condition and accepted by the Customer.

Title of Goods

The goods shall remain the sole and absolute property of Software Duplication Services Pty Ltd as legal and equitable owner and the Customer shall hold such goods as bailee only until such time as the Customer shall have paid the full price. The Customer shall be liable to Software Duplication Services Pty Ltd in respect of any loss or damage to the goods during such bailment

Payment

The price shall be paid by the Customer in full without any deduction in respect of any claimed set-off or counterclaim (including any such set-off or counterclaim on account of any delay on the part of Software Duplication Services Pty Ltd in delivering any part of the goods) on or before the payment date.

In addition to any other rights or remedies of Software Duplication Services Pty Ltd in the event of the Customer's default hereunder, Software Duplication Services Pty Ltd shall be entitled:

To charge and recover costs incurred for the collection of payment (such as but not limited to collection agency fees and legal costs), cheque dishonour fees, interest at the current bank overdraft rate plus two per cent per annum from the due date for payment until payment in full;

To immediately and without notice retake possession of the goods (and for such purpose the Customer irrevocably licences Software Duplication Services Pty Ltd , its employees, contractors, servants or agents to enter upon the premises at which the goods are located to so retake possession) and resell the goods after seven (7) days written notice to the Customer and thereafter recover from the Customer any amount by which the resale price is less than the price agreed to be paid by the Customer, together with all costs and expenses suffered or incurred by Software Duplication Services Pty Ltd as a result of the Customer's default;

At the sole discretion of Software Duplication Services Pty Ltd charge a restocking fee of up to 25% of the purchase price.

Errors and Omissions

At Software Duplication Services Pty Ltd , we work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure the accuracy of information; however the documents and graphics published may contain technical inaccuracies or typographical errors. Software Duplication Services Pty Ltd makes no representations about the suitability of this information; it is provided "as is" without warranty of any kind. If an error is made or a product is listed at an incorrect price, Software Duplication Services Pty Ltd shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, Software Duplication Services Pty Ltd shall immediately issue a refund.

Limitation of Liability

Software Duplication Services Pty Ltd shall under no circumstances, except where the consumer guarantees apply, be liable for special, incidental, or consequential damages including loss of profit or opportunity, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.

All Sales Made in Victoria

All sales shall be deemed made in the state of Victoria, Australia, regardless of the location of the Customer. The Customer agrees that any dispute with Software Duplication Services Pty Ltd shall be governed by the Victorian law and the Customer irrevocably submits to the exclusive jurisdiction of Victorian courts and courts hearing appeals from those courts.

Backorder Cancellation Policy

Please send all backorder cancellation requests to sales@softdup.com.au or phone 03 9383 1655. Except for "special orders", an order may be cancelled before it has left our warehouse with no cancellation fee. If the order has left our warehouse, a fee may apply to cover courier and restocking costs.

Currency

All prices displayed on this web site are shown in Australian Dollars (A$). Prices include Australian Government Goods and Services Tax. GST.

General

To the extent any section or portion of a section of these Terms and Conditions of Sale are deemed unlawful or unenforceable, that section or portion of a section shall as far as practicable be read down or stricken from the Terms and Conditions of Sale, so that the remaining terms can continue in full force and effect

Changes to Terms and Conditions

Software Duplication Services Pty Ltd may add to, delete or otherwise change these terms and conditions without notice. It is the responsibility of the customer to read and understand these terms and conditions each time an order is placed.